At AnnaCloset, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your purchase, we offer the following exchange and return policy:
Returns & Exchanges can be made within 7 DAYS after item received
Returns / Exchanges are strictly reserved for cases of product defects, damages, or mistaken delivery.
Exchanges of item subject to stock availability.
Exchanges are strictly allowed only for the same item, colour and size
Refund is strictly not allowed.
Customers must consult our person-in-charge first (sales team & drop-shipper) before proceeding with the returns/exchanges.
Item must be returned in unworn, unwashed, and unaltered condition with all tags attached.
All sale, as-is, defective item and promotional with discount / coupon / vouchers are non-refundable and non-exchangeable.
Please contact our Customer Service Team and provide your Order number, your name and address, details of the Product and the reason for replacement
Upon receipt of the Products, we will examine it and we will process the exchange or return within 5 business days.
ITEMS THAT ARE NOT ALLOWED TO EXCHANGE
Item is damaged caused by (torn, stain, wrinkle, smell, cigarette, perfume)
Item that has been wash, altered and iron. (Shorten / hemmed)
Item that have stain such as make up stain, food, pen and etc